Last Updated: October 21, 2026
Thank you for shopping with Zonetica. Every product is printed on demand and made specifically for you after you place your order. Please read this policy before you buy.
1. Damaged, Defective or Wrong Items
If your order arrives damaged, misprinted, defective or is not the item you ordered, we will send you a free replacement or a full refund. You do not need to send the item back.
Please contact us within 14 days of delivery and include:
- Your order number
- A short description of the problem
- Clear photos of the item showing the issue (and the shipping label if the package was damaged)
2. Returns We Cannot Accept
Because each item is custom made, we cannot accept returns or exchanges for:
- Wrong size or color chosen by the customer
- Change of mind
- Minor color differences caused by screen settings
- Small print placement differences (within about 0.5 inch), which are normal in custom printing
Please check the product description and size chart before ordering.
3. Lost Packages
If your package has not arrived within 30 days of shipping, please contact us within 7 days after that. Verified lost packages are eligible for a free replacement or a refund. See our Shipping Policy for details.
4. Incorrect Address
Customers are responsible for entering a correct shipping address. If an order is returned or lost because of an incorrect or incomplete address, we can reship it, but a reshipping fee may apply.
5. Order Changes and Cancellations
Orders go into production quickly. If you need to change or cancel an order, email us as soon as possible. We can only change or cancel orders that have not yet started production.
6. Refunds
Approved refunds are sent to your original payment method. Depending on your bank or PayPal, it may take 5–10 business days for the refund to appear.
7. Contact Us
For help with a return or refund, email us at support@zonetica.org with your order number and photos of the issue. We usually reply within 1–2 business days.
