Frequently Asked Questions
Quick answers about where we are, how your order is made, shipping, returns and payment. Can’t find your answer? Contact us.
Where is Zonetica based?
Zonetica's design studio and customer support team are based in Dubai, United Arab Emirates. That's where our original designs are created. Your products, however, are printed and shipped inside the United States.
Where are your products printed and shipped from?
Every US order is printed on demand by established production facilities in the United States, through our partner Printify, and shipped domestically. Your package never leaves the US, so there are no customs delays or import fees.
How much does shipping cost?
Shipping is free on every order to a US address, with no minimum purchase.
How long will my order take to arrive?
Each item is made to order. Production takes 2–7 business days, and US delivery usually takes 3–8 business days after that, so most orders arrive within 5–15 business days. Holiday periods can add a few days, so order early for gifts.
Will I get a tracking number?
Yes. You'll receive an email with a tracking number as soon as your order ships. If you haven't received tracking within 7 business days of ordering, email us and we'll check on it right away.
Do I have to pay customs or import fees?
No. US orders are printed and shipped within the United States, so there are no customs duties or import fees.
Do you ship outside the United States?
At the moment we only ship to addresses in the United States.
What if my item arrives damaged, misprinted or wrong?
We'll send a free replacement or give you a full refund, and you don't need to return the item. Email info@zonetica.org within 14 days of delivery with your order number and a clear photo of the problem.
Can I return an item if it doesn't fit or I change my mind?
Because every item is printed just for you, we can't accept returns or exchanges for size, color choice or change of mind. Please check the size details on the product page before ordering, or message us and we'll help you choose.
How do your hoodies and t-shirts fit?
Our hoodies and tees are unisex. Most customers order their usual men's size; if you prefer a closer fit, women often go one size down. Check the size details on each product page, or ask us before you order.
Is checkout secure? What payment methods do you accept?
Checkout is processed by PayPal. You can pay with your PayPal account or a major credit or debit card. We never see or store your card details, and eligible purchases may be covered by PayPal Purchase Protection.
How should I wash my apparel?
Turn the item inside out, machine wash cold with similar colors, and tumble dry low or hang dry. Don't iron directly on the print. Mugs and tumblers: hand washing keeps the print looking new the longest.
How can I contact you?
Email info@zonetica.org (we reply within 1 business day), send a WhatsApp chat to +971 56 708 8404, or use the form on our Contact page.
